About the Business Etiquette Course

The Business Etiquette Online Training Course is designed to equip professionals, entrepreneurs, and students with the essential skills to navigate the business world confidently and respectfully. This interactive and accessible course focuses on real-world scenarios, cultural awareness, and actionable strategies that enhance both personal image and organizational reputation.

Delivered in a user-friendly online format, this course combines expert insights with practical examples, making it ideal for self-paced learning at any stage in your career.

What You’ll Learn

By enrolling in this online course, you’ll gain:

1. Understand the importance of professional etiquette in modern business settings
2. Make memorable first impressions through effective introductions and confident communication
3. Handle dining and social situations with poise
4. Navigate digital communication, including emails and phone calls, with professionalism
5. Dress appropriately for various business environments and cultures
6. Adapt to international business etiquette with confidence
7. Master essential skills for building respectful, productive relationships

Each module includes real-world case studies, actionable tips, and interactive exercises to reinforce learning.

Business Etiquette Online Training Course Outline:

MODULE 1: GETTING STARTED

1. Workshop Objectives

MODULE 2: UNDERSTANDING ETIQUETTE

1. Etiquette Defined
2. The Importance of Business Etiquette
3. Case Study

MODULE 3: NETWORKING FOR SUCCESS

1. Creating an Effective Introduction
2. Making a Great First Impression
3. Minimizing Nervousness
4. Using Business Cards Effectively
5. Remembering Names
6. Case Study

MODULE 4: THE MEET AND GREET

1. The Three-Step Process
2. The Four Levels of Conversation
3. Case Study

MODULE 5: THE DINING IN STYLE

1. Understanding Your Place Setting
2. Using Your Napkin
3. Eating Your Meal
4. Sticky Situation and Possible Solutions
5. Case Study

MODULE 6: EATING OUT

1. Ordering in a Restaurant
2. About Alcoholic Beverages
3. Paying the Bill
4. Tipping
5. Case Study

MODULE 7: BUSINESS EMAIL ETIQUETTE

1. Addressing Your Message
2. Grammar and Acronyms
3. Top 5 Technology Tips
5. Case Study

MODULE 8: PHONE ETIQUETTE

1. Developing an Appropriate Greeting
2. Dealing with Voicemail
3. Cell Phone Do’s and Don’ts
4. Case Study

MODULE 9: THE WRITTEN LETTER

1. Thank You Notes
2. Formal Letters
3. Informal Letters
4. Case Study

MODULE 10: DRESSING FOR SUCCESS

1. The Meaning of Colors
2. Interpreting Common Dress Codes
3. Deciding What to Wear
4. Case Study

MODULE 11: INTERNATIONAL ETIQUETTE

1. General Rules
2. Important Points
3. Preparation Tips
4. Case Study

MODULE 12: WRAPPING UP

Earn Your Certificate 

Once you complete the Business Etiquette Course, you will be awarded a Certificate of Completion.

Who Should Take This Course?

This course is perfect for:

1. Job seekers and recent graduates wanting to boost confidence in interviews and networking events
2. Managers and team leaders who model workplace professionalism
3. Customer service teams and sales representatives who represent their organizations daily
4. Anyone working in a multicultural or international business environment

Whether you’re new to the corporate world or a seasoned professional, mastering business etiquette will give you a noticeable edge in your career.

Frequently Asked Questions

Q1. What is business etiquette and why is it important?
A: Business etiquette is the set of professional manners and behaviors expected in the workplace. It’s important because it builds trust, enhances communication, and leaves a positive impression in business interactions.

Q2. Who needs business etiquette training?

A: Anyone who interacts in a professional setting can benefit, this includes employees, executives, entrepreneurs, job seekers, recent graduates, and customer-facing staff.

Q3. How long does it take to complete the business etiquette course?
A: The course is self-paced and typically takes 6–8 hours to complete, depending on your learning speed and depth of study.

Q4. What topics are covered in a business etiquette course?
A: A business etiquette course typically covers networking skills, first impressions, professional dress codes, dining etiquette, digital communication, workplace behavior, and international business customs.

Q5. What is the difference between business etiquette and social etiquette?
A: Business etiquette focuses on professionalism and workplace conduct, while social etiquette is about general manners in everyday life. Both involve respect and courtesy but apply in different settings.

We specialize in delivering tailored course solutions to match your unique needs. Feel free to reach out to us at [email protected].