ABOUT THIS COURSE
- Introduction
- Module 1 Getting Started
- Module 2 It Starts at the Top
- Module 3 Peer Training
- Module 4 How to Build Rapport
- Module 5 Learn to Listen
- Module 06 Manners Matter
- Module 7 Manners Matter
- Module 8 Handling Difficult Customers
- Module 9 Getting the Necessary Information
- Module 10 Performance Evaluations
- Module 11 Training Doesn't Stop
- Module 12 Wrapping Up
- Download Certificate
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