ABOUT OUR COURSE

This Crisis Management course provides a comprehensive, modular approach to workplace crisis preparedness. You’ll learn how to spot concerning behaviors, understand triggers of workplace violence, dispel common myths and develop an effective response plan.

Filled with real-life case studies, actionable steps and strategic frameworks, this course is ideal for organizations aiming to promote a culture of safety and preparedness.

WHAT YOU’LL LEARN

By the end of this course, participants will be able to:

1. Identify internal and external risks that could lead to crises
2. Recognize the signs of escalating conflict and concerning behavior
3. Understand the realities of workplace violence and its triggers
4. Take preventative steps through policies, programs and training
5. Respond appropriately and report warning signs to prevent escalation
6. Support colleagues who may be facing domestic violence or emotional distress
7. Establish emergency procedures and build a proactive safety culture

CRISIS MANAGEMENT COURSE OUTLINE

MODULE 1: GETTING STARTED

1. Workshop Objectives

MODULE 2: CRISIS

1. Internal Risks
2. External Risks
3. Aggression
4. Violence
5. Case Study

MODULE 3: WORKPLACE VIOLENCE

1. Threats
2. Damage
3. Psychological Acts
4. Physical Acts
5. Case Study

MODULE 4: MYTHS

1. Violence Just Happens
2. It Is Uncommon
3. Problems Will Solve Themselves
4. It Is Not Possible to Prevent Violence
5. Case Study

MODULE 5: ESCALATION

1. Threats
2. Stalking and Bullying
3. Injury
4. Death
5. Case Study

MODULE 6: CONCERNING BEHAVIORS

1. Disruptive
2. Emotional Abuse
3. Causes Anxiety
4. Examples of Behavior
5. Case Study

MODULE 7: DOMESTIC VIOLENCE INDICATORS

1. Disruptive Calls
2. Poor Concentration
3. Bruising
4. Absences
5. Case Study

MODULE 8: TRIGGERS OF WORKPLACE VIOLENCE

1. Reprimands and Terminations
2. Financial Strain
3. Loss of Loved One
4. Perceived Slights
5. Case Study

MODULE 9: CONFLICT DANGERS

1. Triggers
2. Action Point
3. Flashpoint
4. Identify
5. Case Study

MODULE 10: RESPONSE

1. Note Areas of Concern
2. Discuss It
3. Report It
4. Report Extreme Cases to HR/Tip Line
5. Case Study

MODULE 11: STRATEGIES

1. Policies
2. Programs
3. Emergency Procedures
4. Train Employees
5. Case Study

MODULE 12: WRAPPING UP

WHO SHOULD TAKE THIS COURSE?

This course is essential for:

1. Hr professionals and managers
2. Anyone interested in learning crisis prevention and response skills
3. Team leaders and supervisors
4. Employees in high-risk industries or roles
5. Security personnel
6. Organizations committed to workplace safety and compliance
7. Any organization committed to safety, crisis prevention and employee well-being

Whether you’re new to the corporate world or a seasoned professional, mastering business etiquette will give you a noticeable edge in your career.

FREQUENTLY ASKED QUESTIONS (FAQS)

Q1. What is crisis management training?
A: Crisis management training is a structured program that teaches individuals and organizations how to prepare for, respond to and recover from emergencies such as workplace violence, internal threats and other high-risk situations.

Q2. Why is crisis management important in the workplace?
A: Crisis management is essential to maintaining a safe and productive work environment. It helps organizations identify early warning signs, respond quickly to threats and prevent escalation, protecting both employees and business operations.

Q3. How can crisis management improve workplace culture?
A: A well-trained team promotes safety, trust and accountability. Employees feel valued and protected, which enhances morale, retention and organizational reputation.

Q4. What are the signs of domestic violence in the workplace?
A: Indicators can include frequent absences, visible injuries, distracted behavior, or disruptive phone calls. Training helps managers and coworkers recognize and respond appropriately.

Q5. What types of crises can occur in the workplace?
A: Workplace crises can include internal threats like aggression, harassment, or sabotage, as well as external risks such as natural disasters, cyberattacks, or public relations issues. This course focuses heavily on preventing and managing interpersonal and violence-related crises.

We specialize in delivering tailored course solutions to match your unique needs. Feel free to reach out to us at [email protected].